Shipping policy

Shipping Policy

Processing & Dispatch. Every piece in our store is a curated 1-of-1 item. Orders are carefully packed, documented, and dispatched within 2 to 4 business days. You receive a tracking number by email as soon as your order ships.

Carrier. We ship with DHL. All shipments are tracked and insured up to the carrier’s standard coverage.

Shipping Zones & Costs. Shipping costs are calculated by weight and destination and are always shown in your cart and at checkout before payment.

• Germany: Free shipping on orders of 55 EUR and above. Orders below 55 EUR are charged a flat 5.99 EUR. Express delivery is available for 9.99 EUR.

• European Union: Tracked DHL shipping, charged by parcel weight.

• International (including the United States, United Kingdom, Switzerland, Canada, Japan, South Korea, Australia and more): Tracked DHL shipping, charged by parcel weight.

Delivery Times. All delivery times are estimates provided by the carrier and are not guaranteed. International parcels may take longer due to customs processing.

Customs, Import Duties and Taxes (International Orders). Our item prices and shipping costs do not include any import duties, taxes, customs fees, or carrier handling charges. For every order shipped outside the European Union, the recipient is the importer of record and is solely responsible for these charges. They are determined and collected by the destination country’s customs authority or carrier, upon or before delivery. As of 29 August 2025, the United States no longer applies a duty-free de minimis threshold, which means import charges may apply to US orders regardless of the order value. We declare the accurate item value on all customs documents and cannot label shipments as gifts or declare a lower value. Please review your country’s import rules before placing an order. If a parcel is refused or returned because import charges were left unpaid, any return shipping costs and non-recoverable fees may be deducted from your refund.

Lost or Damaged Parcels. If your parcel arrives damaged, please contact us at ninesells.info@gmail.com immediately, with photos, so we can assist you and file a claim with the carrier.